Delivery Information

Delivery & Costs

Standard Delivery
€9,99 or FREE on orders over €50.

Please allow 3-6 working days for delivery.

Express Delivery

€14,99 express shipping via DHL.

Order by 12:00 CET, and please allow 2-3 working days for delivery.

We ship to the following countries in Europe

Denmark, France, Italy, Croatia, Hungary, Ireland, Portugal, Romania, Slovenia

For shipping to Germany, Switzerland and Austria please visit our German website here.

Any European countries not mentioned here are serviced by our distributors in those territories. Find a list of stockists here.

Tracking

To track your parcel, please click on your tracking number at the top of the order confirmation email.

Refunds & Returns

What is your returns and refund policy?

We offer a 30-Day Returns Policy.

Purchase direct from eu.Medik8.com with confidence, and definitely no hassle. If you’re unhappy with your purchase for any reason, we simply ask that any product is returned to us at least half full within 30 days after purchase.

Please remember, when returning any kit item (including any custom CSA kits), you must return the entire set. You will then receive a full product refund (to the same payment method used for purchase) or product exchange as you prefer.

Simply contact us for a returns number and upon receipt of your product, we will issue you with a refund.

Please note that if you have purchased your Medik8 products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.

We reserve the right to amend this returns policy at any time.

How do I return a product?

We’re sorry to hear you wish to return a product to us. Please make a note of your order number, the product(s) to be returned and the reason, then contact us and we can provide you with a returns number. Once you have your returns number, please return your product to:

LSE BV / c/o byrd technologies
c/o Pangaea Laboratories BV
Heierkerkweg 1
5928 RM
Venlo
NETHERLANDS

Once we receive your order back, we will be able to issue you with a refund.

If your product was purchased from another retailer, please contact them directly and they will be happy to assist you with arranging a return.

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We are required to inform you of your standard cancellation rights within the EU and UK

Cancellation Rights: When an EU based consumer is purchasing products from an EU based company (including a UK based company/consumer in the event, and at the moment, of the UK leaving the European Union where there is a so-called 'implementation period' in place such that the same relevant rules apply to UK companies as when the UK was a member of the European Union), you are legally entitled to cancel your order within 14 days, as per section 8 of our terms and conditions. If you would like to cancel your order, please contact us by simply filling out this online form. Return the products in the same condition as they were when they were delivered. Products are returned at your own expense and please retain proof of postage. When the above steps are complete, you will be refunded for the products you have returned to us within 30 days of receipt of your cancellation notice.